30-Day Quality Guarantee
We want you to love your purchase! Our merchandise is printed on demand, while books are shipped directly by us. For the full policy covering order changes, shipping, books, personalized items, and returns, please read our Shop Terms and Conditions.
However, if your order arrives damaged, defective, or misprinted, we will gladly replace it or issue a full refund at no extra cost to you.
How to Report a Damaged or Defective Item
- Check the Date: You must contact us within 30 days of receiving your package.
- Take Photos: Take clear, well-lit photos of the issue or damage.
- Contact Us: Email us at info@androscogginafterdark.com with your order number and the photos attached.
- Resolution: Once confirmed, we will rush a free replacement to you or process a refund.
Sizing and Color Exchanges
Print-on-demand merchandise is produced after your order is placed and shipped by our fulfillment partner. Books ship separately from us, so a mixed order may arrive in more than one package.
- Please review the product details and available size charts on each product page carefully before ordering.
- We cannot offer refunds, returns, or free exchanges for buyer’s remorse or incorrect size selection.
Wrong Address & Unclaimed Packages
Unclaimed Deliveries: If a package is not collected from your local post office or courier hub, it may be returned. Please keep an eye on your tracking information. Unclaimed returned items may only be held for a limited time before they are donated, discarded, or otherwise processed by the fulfillment provider.
Wrong Address: If you provide an address that the courier considers undeliverable, the shipment will be returned to our fulfillment facility. You will be responsible for the shipping costs to resend the item to a corrected address.